Returns & Refunds
Returns & Refunds
At Alderrowliving, we want every piece you receive to become a beautiful part of your home. If you experience an issue with your order, our team is here to provide support and help find the best solution.
Contact Us
Please contact our customer support team with your order number and details about your request.
Review Request
Our team will review your request and provide guidance based on your order situation.
Resolution
Once approved, we will arrange the appropriate return, replacement, or refund solution.
Our Return Commitment
We carefully inspect and package every Alderrowliving product before shipment. However, we understand that unexpected situations may happen during ordering, delivery, or product use.
Our goal is to provide a simple and fair solution while ensuring a smooth shopping experience for every customer.
Return Eligibility
Returns may be accepted under the following conditions:
- The item is unused, unwashed, and in its original condition.
- The product includes original packaging and all included accessories.
- The return request is submitted within the applicable return period.
- The product has a confirmed quality issue or was received incorrectly.
For hygiene and product protection reasons, used bedding, washed textiles, or products that show signs of use may not be eligible for return.
Return Timeframe
Please contact us within 30 days after receiving your order if you would like to request a return.
Before sending any item back, please contact Alderrowliving customer support first. Returns sent without prior approval may not be accepted.
Refund Process
Once your returned item has been received and inspected, we will notify you of the refund status.
- Approved refunds will be processed to the original payment method.
- Processing time may vary depending on your payment provider.
- Original shipping fees may not be refundable unless the issue was caused by our error.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Order number.
- Description of the issue.
- Clear photos showing the product condition.
Our team will review the information and work with you to provide a suitable solution.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible. Cancellation requests can only be accepted before the order enters processing or shipping preparation.
Once an order has been shipped, it cannot be cancelled and must follow the return process.
Exchanges
We currently handle exchanges on a case-by-case basis depending on product availability. If you would like to exchange an item, please contact our support team with your order details.
We will provide the best available solution based on your situation.
Non-Returnable Situations
- Items that have been washed, used, or altered.
- Damage caused by improper care or cleaning.
- Issues caused by normal fabric characteristics.
- Products returned without contacting our team first.
Contact Alderrowliving
Alderrowliving Customer Support
Email: sales@alderrowliving.store
Website: alderrowliving.store
If you have any questions regarding returns, refunds, or your order, please contact us. Our team will be happy to assist you.